Job Description
We are seeking a Tech-Savvy Problem Solver to join our dynamic team in Fresno, CA. This is a high-impact immediate hire position designed for professionals ready to accelerate their careers. You will be the first line of defense for our clients, ensuring seamless technology operations.
Why You Should Apply:
- Immediate Onboarding: Start contributing from day one with our streamlined hiring process.
- Modern Work Environment: Hybrid-friendly culture with state-of-the-art tools.
- Competitive Compensation: Attractive salary package with performance bonuses.
Join a company that values innovation and rewards technical excellence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate records of incidents and resolutions in the helpdesk ticketing system.
- Collaborate with the engineering team to implement process improvements.
- Conduct basic training sessions for end-users on new software applications.
- Ensure all IT equipment is properly configured and secure.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a helpdesk environment.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot complex issues under time pressure.
- Willingness to work occasional weekends or evenings during peak periods.