Job Description
Are you a problem-solver who thrives in the quiet hours? ApexTech Solutions is looking for a Senior Technical Support Specialist to join our elite night shift team in Seattle, WA. We are currently hiring immediately for dedicated professionals who want to make a significant impact without the daily commute. Enjoy a stable, full-time schedule with competitive benefits and remote-first flexibility.
Responsibilities
- Resolve complex technical issues for enterprise clients via phone, email, and remote desktop tools.
- Maintain and update comprehensive technical documentation and knowledge base articles.
- Escalate critical incidents to senior engineering teams promptly to ensure minimal downtime.
- Conduct routine system checks to ensure 99.9% uptime during business hours.
- Collaborate with the day shift team to ensure seamless knowledge transfer and workflow continuity.
- Monitor ticket queues and prioritize requests based on severity and impact.
Qualifications
- Minimum of 3 years of experience in IT support, helpdesk, or a related field.
- Must be willing and available to work a rotating night shift schedule (e.g., 6:00 PM - 2:00 AM).
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Excellent written and verbal communication skills with a focus on customer service.
- Bachelor’s degree in Computer Science or equivalent technical experience.