Job Description
Are you a tech-savvy problem solver looking for immediate opportunities? Apex Systems Group is urgently hiring an IT Support Specialist for our night shift operations in El Paso, TX. This is a unique chance to join a high-performance team with a start this week policy.
In this role, you will serve as the first line of defense for our technical infrastructure. We need a proactive individual who can manage server maintenance, troubleshoot hardware and software issues, and ensure business continuity while our main office operates during standard hours.
Why Apply?
- Immediate Start: We fill positions within 48 hours of application.
- Shift Differential: Earn up to $3.00 extra per hour for night shift work.
- Modern Tech Stack: Work with cutting-edge monitoring tools and virtualization platforms.
Responsibilities
- Monitor server health, network traffic, and system logs to proactively identify and resolve potential issues.
- Triage and resolve incoming Help Desk tickets, prioritizing critical system outages affecting business operations.
- Perform routine hardware installations, software patches, and security updates during low-traffic windows.
- Conduct nightly backups and verify data integrity across all critical servers.
- Provide remote technical support to regional offices and ensure secure access protocols are maintained.
- Document all technical issues, resolutions, and maintenance activities in the ticketing system.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals (TCP/IP, DNS).
- Ability to work independently and make sound technical decisions with minimal supervision during night hours.
- Excellent verbal and written communication skills for ticket documentation and user guidance.
- Must be available to work 10:00 PM - 6:00 AM (Mountain Time).