Job Description
Are you a problem-solver looking for immediate impact?
Austin Cloud Systems is seeking a highly motivated IT Support Specialist to join our dynamic team. We offer a competitive benefits package, a collaborative culture, and the exciting opportunity to work in the heart of Texas' tech hub. Best of all, we are looking for someone ready to start this week!
In this pivotal role, you will ensure the seamless operation of our infrastructure during our critical night shift. You will be the first point of contact for technical escalation, maintaining system stability and supporting our remote workforce. If you thrive in a fast-paced environment and want to make a tangible difference every night, we want to hear from you.
Why Join Us?
- Immediate start available (Start This Week!)
- Competitive salary and comprehensive benefits
- Work in the vibrant Austin tech scene
- Flexible schedule with night shift premium
Responsibilities
- Monitor and maintain server health and network infrastructure during off-peak hours.
- Resolve complex technical issues and hardware/software problems via ticketing systems.
- Perform scheduled maintenance, updates, and patch management to ensure security.
- Provide Tier 2 support for end-users regarding connectivity, access, and troubleshooting.
- Document all incidents, resolutions, and system changes in detailed logs.
- Collaborate with the day-shift team to hand off critical tickets and ensure continuity.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- Proven experience in IT support or a related technical field.
- Strong knowledge of Windows and Linux operating systems.
- Ability to work the required night shift schedule consistently.
- Excellent communication skills and a customer-centric approach to service.
- CISSP, CompTIA A+, or Network+ certification is a plus.