Job Description
Are you a problem-solver ready to make an immediate impact?
Horizon Digital Solutions is currently seeking a highly skilled Tech Support Specialist to join our dynamic team in El Paso, Texas. We are hiring immediately for candidates who are passionate about technology and dedicated to delivering exceptional customer service.
In this role, you will serve as the technical backbone for our operations, ensuring our systems run smoothly and our clients receive the support they need. We offer a competitive benefits package and a collaborative work environment.
Responsibilities
- Diagnose and Resolve: Quickly identify and troubleshoot hardware, software, and network connectivity issues for end-users.
- Customer Engagement: Provide top-tier technical support via phone, email, and remote desktop tools with a focus on rapid resolution.
- Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and system configurations in our ticketing system.
- System Maintenance: Assist in the deployment of new hardware, software updates, and security patches across the organization.
- Training & Support: Conduct on-site training sessions to educate staff on best practices and new technologies.
- Escalation Management: Liaise with senior engineers to resolve complex technical problems that cannot be handled at the first tier.
Qualifications
- Experience: Minimum of 2 years of experience in a technical support, helpdesk, or IT support role.
- Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
- Technical Proficiency: Strong knowledge of Windows, macOS, Linux, Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot under pressure and prioritize multiple tasks effectively.
- Availability: Must be available to work flexible hours, including occasional evenings or weekends during peak periods.