Job Description
We are seeking a dedicated and tech-savvy Part-Time Technical Support Specialist to join our growing team in Minneapolis, MN. This is an immediate hire opportunity for someone looking for a flexible schedule while making a real impact.
At Midwest Digital Solutions, we pride ourselves on delivering top-tier service to our clients. In this role, you will be the first point of contact for technical inquiries, helping to resolve issues efficiently and professionally.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Competitive hourly wage ($20 - $25/hr).
- Immediate start date available.
- Remote and hybrid work options.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat.
- Troubleshoot hardware and software issues for internal and external clients.
- Log and track all support tickets in our ticketing system accurately.
- Identify and resolve common network connectivity problems.
- Conduct basic software installations and updates as needed.
- Escalate complex issues to senior engineering staff when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in a helpdesk or customer support role (1 year minimum).
- Strong understanding of Microsoft Office Suite and operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection required for remote work.