Job Description
We are looking for a motivated Part-Time Technical Support Specialist to join our growing team in Columbus, Ohio. In this role, you will be the first point of contact for our clients, providing exceptional service and technical assistance for our suite of software products. If you are looking for a flexible schedule with immediate start opportunities, we want to hear from you.
Why Join Us?
- Flexible working hours tailored to your lifestyle.
- Competitive hourly pay ranging from $16.00 to $22.00.
- Immediate hiring process with quick onboarding.
- Opportunity for professional growth within the tech industry.
Apply today to secure your position with Columbus TechConnect!
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues via phone and email.
- Diagnose and resolve client inquiries regarding our digital products efficiently.
- Document technical issues and resolutions in our internal ticketing system.
- Maintain a high level of customer satisfaction by communicating clearly and professionally.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Perform routine system checks and maintenance tasks as assigned.
- Stay updated on product knowledge and industry best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred but not required for immediate hires.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Familiarity with basic computer operations and internet navigation.
- Must be available to work part-time hours, including some evenings or weekends if needed.