Job Description
Join Our Dynamic Team in Mesa, AZ
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team. We pride ourselves on delivering top-tier service and are looking for individuals who are ready to make an impact immediately.
In this role, you will serve as the first line of defense for our clients, ensuring their technical needs are met with efficiency and professionalism. We offer a hybrid-friendly environment and competitive pay for qualified candidates.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware and software issues for clients via remote support channels (chat, email, and phone).
- Customer Service: Provide exceptional, empathetic support to ensure high customer satisfaction ratings and retention.
- Documentation: Accurately document all technical interactions, resolutions, and steps taken in our ticketing system.
- System Updates: Assist in the deployment of software patches and updates for client systems.
- Escalation: Identify complex issues that require specialist intervention and escalate them appropriately.
- Training: Participate in ongoing training sessions to stay updated on the latest technology trends and company protocols.
Qualifications
- Experience: 1+ years of experience in technical support, customer service, or a related IT field (internships considered).
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of networking basics (TCP/IP, DNS) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available to work part-time hours, including some weekends or evenings as needed.
- Tools: Comfortable using remote support tools and ticketing systems.