Job Description
Join TechFlow Solutions' dynamic team as an Entry-Level IT Support Specialist in Atlanta! We're urgently seeking motivated tech enthusiasts to deliver exceptional user support in a fast-paced corporate environment. This is your gateway to launching a rewarding career in IT with comprehensive training and growth opportunities. Work alongside industry experts while resolving technical challenges and optimizing digital workflows.
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incident tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training sessions on new systems and protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with excellent communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to troubleshoot independently with minimal supervision
- Valid Georgia driver's license (for occasional off-site support)