Job Description
Are you looking for an urgent entry-level opportunity in Boston?
We are currently seeking motivated individuals to join our fast-growing Technical Support team. This is a fantastic chance to kickstart your career in the tech industry with no prior experience required. We are looking for candidates who are eager to learn and ready to hit the ground running.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance. We provide comprehensive training to help you master the necessary tools and technologies.
Why Join Us?
- Competitive starting salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Rapid career advancement opportunities.
- Modern, collaborative work environment.
What You Will Do:
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve common software and hardware issues.
- Document customer interactions and technical details accurately in our CRM systems.
- Collaborate with senior engineers to escalate and resolve complex tickets.
- Stay updated on product knowledge through continuous training sessions.
- Maintain a high level of customer satisfaction and retention.
- Assist in the development of internal knowledge base articles.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication abilities.
- Basic computer literacy and familiarity with operating systems.
- Ability to work in a fast-paced, high-volume environment.
- Willingness to learn new technologies and software tools quickly.
- Reliable internet connection and home office setup for remote work.