Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
We are hiring immediately for Part-Time Technical Support Specialists in Raleigh, NC. Join a dynamic team where you can help others navigate the digital world while enjoying a work-life balance that fits your lifestyle.
At Apex Digital Solutions, we believe in empowering our employees. Whether you are a student looking to gain experience or a professional seeking a secondary income stream, this is the perfect opportunity for you. We offer a hybrid work environment and the chance to work with cutting-edge technology.
Why Apply?
- Flexible Hours: Work part-time hours that fit around your schedule.
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Remote Options: The ability to work from home or in our Raleigh office.
- Professional Growth: Opportunities to advance your career in IT and Customer Success.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via chat, email, and phone.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Maintain accurate and detailed records of all technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to develop solutions for complex technical problems.
- Conduct basic software installations and system updates for clients.
- Stay updated on the latest technology trends and provide feedback to the development team.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Proven experience in customer service or technical support (1-2 years preferred).
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with a patient and helpful demeanor.