Job Description
Join our dynamic team at Innovate Solutions Inc. and start your part-time tech support role this week! We're seeking motivated individuals to provide exceptional IT support in San Jose's vibrant tech hub. Enjoy flexible hours, competitive pay, and the opportunity to work with cutting-edge technology. Perfect for students, career changers, or those seeking supplemental income.
What We Offer:
- Immediate start date
- Comprehensive training provided
- Hybrid work model (3 days onsite, 2 remote)
- Access to professional development resources
- Collaborative team environment
Responsibilities
- Provide Tier 1/2 technical support for hardware and software issues
- Diagnose and resolve network connectivity problems
- Assist with device setup and configuration (Windows/macOS)
- Document incidents and solutions in ITSM systems
- Collaborate with senior engineers on complex issues
- Conduct routine system maintenance and updates
- Train end-users on new technologies
Qualifications
- 1+ years of IT support experience or relevant certification
- Proficiency with Windows/macOS operating systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or equivalent preferred
- Available to work 20-25 hours/week (flexible scheduling)