Job Description
Are you looking for a flexible, rewarding career in the heart of Colorado? Denver Tech Solutions is hiring immediately for a dynamic Part-Time Customer Support Specialist. We are looking for individuals who are passionate about problem-solving and providing exceptional service to our clients.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and a smile. We offer a modern work environment, competitive pay, and the flexibility to balance your work and personal life perfectly.
Responsibilities
- Resolve Inquiries: Provide accurate information and solutions to customer questions via phone, email, and live chat.
- Issue Management: Troubleshoot technical issues and escalate complex problems to the senior team when necessary.
- Documentation: Maintain detailed and up-to-date records of all customer interactions and transactions.
- Feedback Loop: Collect customer feedback and report trends to management to help improve our products and services.
- Team Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidates.
- Communication: Excellent verbal and written communication skills in English.
- Tech Savvy: Comfortable navigating multiple software platforms and CRM systems.
- Availability: Ability to work non-traditional hours, including weekends or evenings.
- Location: Must reside in the Denver, CO area or have a reliable home office setup.