Job Description
Join our dynamic team at TechFlow Solutions Inc. as an Entry-Level Customer Support Specialist! We're urgently seeking motivated individuals to deliver exceptional service to our growing client base in Jacksonville, FL. This is your perfect opportunity to launch a rewarding career in tech support with comprehensive training and career advancement paths. Our modern downtown office offers a collaborative environment with competitive benefits and growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to escalate complex problems
- Contribute to continuous improvement of support processes
- Maintain detailed knowledge of product offerings and services
- Support team goals for customer satisfaction and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license (for occasional client site visits)
- No prior experience required - comprehensive training provided