Job Description
We are expanding our team in Long Beach and are urgently looking for enthusiastic, entry-level professionals to join our Customer Service department. If you are ready to start a rewarding career with growth opportunities, apply today.
We offer competitive pay, comprehensive health benefits, and a dynamic work environment. Don't miss this chance to advance your career in the heart of Southern California.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries and complaints with patience and professionalism.
- Process orders, returns, and account modifications accurately.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with the sales and logistics teams to ensure seamless operations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work in a fast-paced environment with tight deadlines.
- Strong problem-solving skills and a customer-first attitude.
- Willingness to work flexible shifts, including weekends and holidays.