Job Description
Urgent Hiring: Part-Time Customer Support Specialist
Join our dynamic team at Denver Tech Solutions Inc. and become the voice of our valued customers. We're seeking a passionate Part-Time Customer Support Specialist to deliver exceptional service while maintaining a flexible work schedule. This urgent opportunity offers competitive pay and the chance to grow within a forward-thinking tech company.
Why Join Us?
• Flexible 20-25 hour/week schedule
• Competitive hourly rate + performance bonuses
• Comprehensive training provided
• Modern downtown Denver workspace
• Collaborative, innovative environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document all interactions in our CRM system with detailed notes
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT >95%)
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service or technical support experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Available to work flexible shifts including weekends
- High school diploma or equivalent required