Job Description
Are you looking for a flexible part-time role in the heart of Tampa? Tampa Digital Solutions is seeking motivated individuals to join our growing team immediately.
We are currently looking for friendly and reliable Customer Support Associates to help us deliver top-tier service to our clients. This is a fantastic opportunity for students or professionals seeking additional income with a modern, supportive company culture.
Why Apply?
- Immediate Start: Onboarding begins as soon as you apply.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $15-$20/hour based on experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a positive, empathetic demeanor.
- Process orders, returns, and exchanges accurately using our internal software.
- Update customer account information and maintain detailed records in the CRM system.
- Collaborate with the sales team to provide product recommendations and solutions.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficient with computers and typing.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (if working remote).
- Must be authorized to work in the United States.