Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional customer experiences while launching your career in a supportive environment. This full-time role offers comprehensive training and growth opportunities in our state-of-the-art El Paso facility. Perfect for recent graduates or career changers with strong communication skills!
Why Choose Us?
- Competitive salary + performance bonuses
- Health/dental/vision insurance
- Tuition reimbursement program
- On-site gym & flexible scheduling
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Participate in quarterly product knowledge workshops
- Maintain 95% attendance and punctuality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Proficiency in Microsoft Office Suite
- Type 40+ WPM with 95% accuracy
- Fluent English/Spanish bilingual required
- Ability to work flexible shifts (including weekends)
- Valid Texas driver's license (for occasional off-site duties)
- Pass background check and drug screening