Job Description
Join our dynamic team at NexGen Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Columbus, OH to deliver exceptional client experiences. This is your launchpad into a rewarding career with comprehensive training and growth opportunities. Enjoy a supportive environment where your contributions make an immediate impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and willingness to learn
- Valid authorization to work in the US