Job Description
Join our dynamic team at InnovateTech Solutions as a Junior Customer Support Specialist! We're urgently hiring passionate entry-level professionals to deliver exceptional customer experiences in Fresno. This is your opportunity to launch your career in tech with comprehensive training, mentorship, and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Troubleshoot technical issues using internal knowledge bases and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to resolve complex customer challenges
- Continuously improve support processes through feedback and training
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or tech support experience
- Proficiency with Microsoft Office and basic troubleshooting tools
- Strong written and verbal communication skills
- Ability to thrive in fast-paced, deadline-driven environments
- Basic understanding of SaaS platforms or cloud technologies
- Valid driver's license and reliable transportation