Job Description
Join Denver's fastest-growing tech support team as a Part-Time Customer Service Specialist! We're seeking energetic professionals to start immediately and deliver exceptional client experiences. This hybrid role combines remote flexibility with in-office collaboration at our vibrant Denver Tech Center. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a dynamic startup environment.
Perfect for students, career changers, or those seeking supplemental income. No nights or weekends required! Training provided with full onboarding support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and escalate complex cases
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed weekly performance metrics (response time, resolution rate)
- Participate in daily stand-ups and bi-weekly training sessions
- Contribute to knowledge base updates and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work 20-25 hours/week with flexible daytime availability
- Strong attention to detail and organizational abilities
- Quick learner with passion for technology
- Authorized to work in the United States