Job Description
Join MetroTech Solutions' dynamic team as an urgent part-time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced NYC headquarters. This flexible role offers competitive pay, growth opportunities, and the chance to impact thousands of daily interactions. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using CRM software (Salesforce)
- Collaborate with tech teams to escalate complex cases
- Maintain 95% customer satisfaction metrics
- Participate in weekly product knowledge workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- NYC residency required for in-office shifts
- Basic technical troubleshooting knowledge