Job Description
Immediate opening for dynamic part-time Customer Service Representatives! Join our award-winning team at Louisville Solutions Group and deliver exceptional experiences to our growing client base. This urgent role offers flexible scheduling (evenings/weekends) and competitive pay with rapid advancement opportunities. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and proprietary tools
- Document interactions accurately in real-time
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Available 20-25 hours/week (evenings/weekends required)
- Valid KY driver's license (for occasional off-site duties)