Job Description
Join our dynamic team immediately! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in Nashville's thriving tech sector. This high-impact role offers flexible scheduling, competitive compensation, and rapid onboarding. Perfect for students, career-changers, or those seeking supplemental income in Music City's vibrant economy.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with proprietary software and hardware
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system with 99% precision
- Collaborate with technical support team for complex escalations
- Contribute to process improvement initiatives weekly
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech industry
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Valid Tennessee driver's license for occasional site visits
- Basic technical troubleshooting knowledge