Job Description
Join our dynamic team at Coastal Connect Solutions and make an immediate impact! We're urgently seeking energetic individuals to deliver exceptional customer experiences in our fast-paced Long Beach office. This flexible part-time role offers competitive pay and the opportunity to develop valuable skills while serving our diverse clientele. Perfect for students, career-changers, or those seeking supplemental income.
Why Join Us? Modern collaborative workspace, paid training, and advancement opportunities. We value work-life balance and offer flexible scheduling to accommodate your needs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve service processes
- Meet/exceed daily performance metrics (response time, resolution rate)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in high-pressure situations
- Available 20-30 hours/week (evenings/weekends required)
- Positive attitude and problem-solving mindset