Job Description
Join Valley Connect Solutions as we expand our Fresno support team! We're seeking dynamic part-time Customer Service Specialists to deliver exceptional client experiences in our fast-paced tech environment. This immediate hire opportunity offers competitive pay and flexible scheduling to fit your lifestyle. If you thrive in customer-facing roles and want to make an impact while growing professionally, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and provide product support for software platforms
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Contribute to continuous improvement of customer service protocols
- Meet key performance metrics including response time and customer satisfaction scores
- Participate in ongoing product training to maintain up-to-date knowledge
Qualifications
- 1+ years of customer service experience in a B2B or tech environment
- Exceptional communication skills with strong written and verbal abilities
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to troubleshoot technical issues and adapt to new systems quickly
- High school diploma or equivalent; college degree a plus
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including evenings and weekends
- Valid California driver's license for occasional on-site meetings