Job Description
Join Kansas City Connect's dynamic team as a Part-Time Customer Service Specialist! We're hiring immediately to deliver exceptional support to our growing client base in the heart of Kansas City. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions make a real difference. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and technical support requests efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response times and resolution rates
- Identify opportunities for process improvements
- Attend weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Positive attitude and team-oriented mindset
- Basic typing speed of 40+ WPM