Job Description
Austin Connect Solutions is urgently seeking a dynamic Part-Time Customer Service Specialist to join our growing team! This role offers flexible hours and the opportunity to make an immediate impact in our fast-paced startup environment. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative setting, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat with a solution-oriented approach
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements to enhance customer satisfaction metrics
- Support marketing initiatives by gathering customer feedback and insights
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in tech or SaaS industries
- Proficiency with CRM software (Salesforce, Zendesk) and communication tools
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to work flexible hours including evenings and weekends
- Valid Texas driver's license (for occasional client meetings)