Job Description
Join Houston's fastest-growing tech support team as a Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional client experiences in our dynamic downtown office. This flexible 20-25 hour/week role offers competitive pay and immediate start for candidates with outstanding communication skills. Enjoy modern amenities, collaborative teams, and the opportunity to grow with a company that values work-life balance.
Responsibilities
- Resolve technical inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM systems with precision and attention to detail
- Collaborate with Tier 2 engineers to troubleshoot complex issues
- Process returns and exchanges following company protocols
- Conduct post-resolution surveys to identify improvement opportunities
- Maintain accurate knowledge base articles for common solutions
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge of OS and networking
- Available for evening/weekend shifts (3-8 PM weekdays, weekends)
- Valid Texas driver's license (for occasional field support)