Job Description
Join our dynamic team at Phoenix Connect Solutions and kickstart your career this week! We're seeking motivated part-time Customer Service Specialists to deliver exceptional client experiences in our fast-paced tech support environment. This flexible role offers competitive pay, comprehensive training, and opportunities for growth within our expanding Phoenix operations. Perfect for students, career changers, or professionals seeking supplemental income.
Why work with us?
- Immediate start date – begin this week!
- Competitive hourly wage with weekly pay
- Modern downtown Phoenix workspace
- Free parking and commuter benefits
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues using proprietary CRM software
- Document interactions accurately in ticketing systems
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly team training sessions
- Support weekend coverage on rotating schedule
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Windows OS and basic troubleshooting
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week (including weekends)
- Strong problem-solving and conflict resolution abilities
- Positive attitude under pressure with multitasking skills
- Pass background check and drug screening