Job Description
Immediate opening for a motivated Part-Time Customer Service Specialist in Chicago! Join our dynamic team providing exceptional support to community members. This urgent role offers flexible hours and competitive compensation. Perfect for students, career changers, or those seeking supplemental income. Apply now to start making an impact!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services and policies
- Maintain accurate records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to compliance standards and confidentiality protocols
- Identify opportunities for process improvements
- Support community outreach initiatives as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Illinois driver's license (if required for field visits)
- Bilingual (English/Spanish) highly desirable