Job Description
Join our award-winning team immediately! Albuquerque Connect Services is urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional client experiences. This urgent opening offers flexible scheduling, competitive pay, and rapid onboarding. Perfect for students or professionals seeking supplemental income. Apply today and start earning within 72 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing and technical issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed client records
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics for call resolution and satisfaction scores
Qualifications
- Minimum 6 months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced, high-pressure environments
- Available to work evenings/weekends (20-30 hours/week)
- Valid US work authorization and reliable transportation