Job Description
Join our dynamic team in Columbus as an urgent part-time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base. This flexible role offers immediate start with competitive pay and growth opportunities. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our award-winning service culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product guidance
- Maintain accurate customer records in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for response times and resolution rates
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Positive attitude under pressure
- Columbus-based or willing to commute locally