Job Description
Join our dynamic team at KC Connect Solutions and make an immediate impact! We're urgently seeking passionate Part-Time Customer Service Specialists to support our growing client base in Kansas City. This flexible role offers competitive pay, training, and the opportunity to work with industry leaders while maintaining work-life balance. Enjoy a modern downtown location with free parking and a supportive team environment. Apply today – positions fill fast!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues with first-call resolution
- Update CRM records with accurate customer interaction data
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT >90%)
- Participate in weekly training sessions on product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Available 20-25 hours/week (evenings/weekends required)
- Strong typing speed (40+ WPM) and MS Office proficiency
- Ability to start within 48 hours of offer