Job Description
Join our dynamic team as an urgent Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic professionals to deliver exceptional client experiences in a fast-paced tech support environment. This role offers flexible scheduling and immediate start for qualified candidates passionate about problem-solving and client satisfaction.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues for SaaS platform users
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain service level metrics and performance targets
- Train on proprietary software during onboarding
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent
- Immediate availability required