Job Description
We're urgently hiring motivated individuals to join our dynamic customer support team in Raleigh! This part-time role offers flexible scheduling and competitive pay for tech-savvy professionals who thrive in fast-paced environments. Join a company that values work-life balance while delivering cutting-edge solutions to our clients.
As a key member of our support staff, you'll directly impact customer satisfaction and contribute to our innovative tech ecosystem. Perfect for students, career-changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Provide exceptional technical support via phone, email, and chat for enterprise software clients
- Troubleshoot hardware/software issues and implement solutions with 85% first-contact resolution rate
- Document all customer interactions and maintain accurate case histories in CRM system
- Collaborate with Tier 2 engineers to resolve complex technical escalations
- Conduct product demonstrations for new clients during peak demand periods
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Minimum 6 months customer service or technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and diagnostic tools
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends as needed
- CompTIA A+ certification or equivalent technical training preferred