Job Description
Join TechFlow Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in Raleigh's thriving tech sector. We're seeking energetic individuals to deliver exceptional support while working flexible hours (20-25 hrs/week). Enjoy competitive pay, modern workspace, and immediate start date. Perfect for students or career changers seeking work-life balance in the Triangle's dynamic tech ecosystem.
Responsibilities
- Provide exceptional customer support via phone, chat, and email for SaaS clients
- Resolve technical issues with empathy and efficiency using CRM tools
- Document interactions and contribute to knowledge base improvements
- Collaborate with cross-functional teams to enhance service quality
- Track performance metrics and identify process optimization opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and communication skills
- Ability to work evenings/weekends (flexible scheduling)
- Basic technical troubleshooting abilities