Job Description
Are you looking for a flexible opportunity to join a dynamic team in Charlotte, NC? We are currently seeking a Part-Time Customer Success Specialist to join our growing remote workforce.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Flexible Schedule: Choose hours that fit your lifestyle.
- Competitive Pay: Earn $18 - $24 per hour.
If you thrive in a fast-paced environment and love helping others, we want to hear from you!
Responsibilities
- Manage inbound customer inquiries via email, phone, and live chat with a focus on resolution and satisfaction.
- Utilize CRM software (e.g., Zendesk, Salesforce) to update customer accounts and track progress.
- Provide product training and troubleshooting guidance to new and existing clients.
- Collaborate with the product team to relay user feedback and feature requests.
- Contribute to daily stand-up meetings and team performance reports.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Proficient in Microsoft Office Suite and CRM tools.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.