Job Description
Are you looking for part-time jobs in Houston, TX that start this week? MetroConnect Services is currently hiring for immediate openings in our dynamic customer service division. We are seeking motivated individuals who are ready to join a supportive team and contribute to our success.
As a Part-Time Customer Experience Specialist, you will be the face of our company, ensuring our clients receive top-tier service. We offer a modern work environment, flexible scheduling, and opportunities for growth.
Responsibilities
- Assist customers with inquiries via phone, email, and chat in a professional manner.
- Process orders, returns, and account updates accurately and efficiently.
- Resolve customer complaints and escalations with patience and problem-solving skills.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales team to identify cross-selling opportunities.
- Stay updated on product knowledge and company policies.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Proficient in Microsoft Office Suite and basic computer operations.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong time management and organizational skills.