Job Description
Why Join Us?
At Zenith Systems, we are looking for a dedicated Part-Time Customer Support Specialist to join our growing team. If you are ready to start this week and want to make a tangible impact, we want to hear from you.
We are seeking a self-motivated individual who thrives in a fast-paced environment. You will be the voice of our brand, ensuring our clients in Denver and beyond receive the technical assistance they need with a smile.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues for end-users.
- Document detailed interactions and solutions in our CRM system accurately.
- Collaborate with the engineering team to escalate and resolve complex tickets.
- Ensure high customer satisfaction scores by following up on unresolved issues.
- Maintain up-to-date knowledge of our product features and software updates.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Proven experience in customer support or technical assistance (1+ years preferred).
- Strong knowledge of computers, operating systems, and internet browsers.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including evenings and weekends.
- Must be authorized to work in the United States and available to start immediately.