Job Description
Join our dynamic team in Indianapolis and start your part-time career this week! Indianapolis Solutions Group is seeking energetic Customer Service Specialists to deliver exceptional client experiences. Enjoy flexible scheduling, competitive pay, and a supportive work environment. Perfect for students, career changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Document interactions and maintain accurate client records
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics for call quality and resolution times
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service experience in a fast-paced environment
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work 20-25 hours weekly with flexible daytime availability
- Positive attitude and commitment to client satisfaction