Job Description
Join our dynamic team in Raleigh's thriving tech corridor! Innovate Solutions NC is seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service to our rapidly growing client base. This immediate-opening role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities within our award-winning organization.
Perfect for students, career changers, or experienced professionals seeking supplemental income. Enjoy a modern, collaborative workspace with free parking and access to professional development resources. Apply today to start your journey with a company recognized for employee satisfaction and innovation!
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently using CRM systems and knowledge base tools
- Collaborate with cross-functional teams to enhance service workflows
- Document interactions and maintain accurate client records in Salesforce
- Identify upsell opportunities while maintaining customer trust
- Participate in weekly training sessions to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently and adapt to changing priorities
- Valid NC driver's license if occasional site visits required
- Available to work evenings/weekends (schedule flexibility required)
- Positive attitude with solution-oriented mindset