Job Description
We are seeking a dynamic Part-Time Customer Service Representative to join our growing team in Charlotte, NC. If you are looking for flexible work that starts immediately, this is the perfect opportunity for you.
At Charlotte Digital Partners, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency.
Why Join Us?
- Start immediately this week
- Flexible scheduling options
- Competitive hourly pay
- Opportunity for growth within the company
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Identify and escalate complex issues to the senior management team when necessary.
- Collaborate with the sales and operations teams to ensure a seamless customer experience.
- Participate in daily team meetings to discuss performance metrics and upcoming goals.
- Provide regular feedback to management regarding common customer pain points and product issues.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Reliable high-speed internet connection and a quiet workspace are required.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Proficiency in Microsoft Office Suite and basic computer navigation.