Job Description
Are You Ready to Work the Night Shift? Join Our Elite Team in Tucson!
SecureOps Support Center is looking for a highly motivated Night Shift Technical Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy solving complex technical problems while the rest of the world sleeps, this is the perfect opportunity for you.
We offer a competitive hourly rate, comprehensive benefits, and a culture that values work-life balance. Don't miss this chance to advance your career in a stable, growing industry.
Responsibilities
- Provide 24/7 technical support to customers via phone, email, and live chat during the night shift.
- Diagnose and resolve hardware and software issues, escalating complex problems to Tier 2 engineers when necessary.
- Monitor system performance and alert management tools to ensure uninterrupted service.
- Maintain accurate and detailed documentation of all technical interactions and resolutions in the CRM.
- Collaborate with cross-functional teams to improve night shift workflows and customer satisfaction scores.
- Perform routine system checks and patch management to ensure security compliance.
Qualifications
- Previous experience in Technical Support, Help Desk, or IT Support (1+ year preferred).
- Must be available to work the Night Shift (10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong knowledge of Windows and macOS operating systems.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Ability to sit for extended periods and maintain focus during night hours.