Job Description
Are you looking for a job you can start this week? Nexus Digital Solutions is actively hiring for a Night Shift Technical Support Specialist to join our high-growth team in Columbus, OH. We offer competitive pay, a stable environment, and the chance to work with cutting-edge technology.
As a Night Support Specialist, you will be the first line of defense for our internal clients during the critical night hours. If you have a knack for troubleshooting and a desire to start working immediately, we want to hear from you.
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools during night shifts.
- Troubleshoot hardware, software, and network connectivity issues for enterprise clients.
- Manage and resolve IT tickets within established Service Level Agreements (SLAs).
- Document all technical interactions and resolutions in the CRM system accurately.
- Collaborate with the day shift team to ensure seamless knowledge transfer.
- Perform basic server maintenance and system backups during off-peak hours.
Qualifications
- High school diploma or GED; Associate degree in IT preferred.
- Minimum of 1 year of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Ability to work night shifts (e.g., 11:00 PM - 7:00 AM).
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.