Job Description
Are you looking for a high-paying night shift job in Boston, MA that you can start this week? TechNova Solutions is currently hiring a Technical Support Specialist for our 24/7 operations team. If you thrive in a fast-paced environment and want to make a difference during the evening hours, we want to hear from you.
As part of our elite support team, you will be the first point of contact for US-based clients, ensuring seamless system uptime and exceptional service quality.
Responsibilities
- Provide 3rd shift technical troubleshooting and support for hardware and software issues.
- Monitor ticketing systems (Zendesk/Jira) and prioritize high-impact tickets.
- Collaborate with Day Shift leads to resolve complex escalations.
- Document all technical interactions and resolutions in our knowledge base.
- Ensure 100% uptime and data integrity during your shift.
Qualifications
- 1-3 years of experience in IT Support, Help Desk, or Customer Service.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong problem-solving skills and attention to detail.
- Bachelor’s degree in Computer Science or related field preferred.
- Excellent verbal and written communication skills.