Job Description
Are you ready to join a dynamic team in the heart of Music City? Apex Night Operations is currently seeking a dedicated Night Shift Technical Support Specialist to join our growing IT department. We offer competitive pay, comprehensive benefits, and the unique opportunity to work the night shift with a highly skilled team. If you have a passion for technology and thrive in a nocturnal environment, we want to hear from you.
Why Choose Apex Night Operations?
- Immediate Start: This position is available to start this week for the right candidate.
- Shift Schedule: 10:00 PM - 6:00 AM (Mon-Fri).
- Competitive Compensation: $22 - $30/hour based on experience.
We are looking for a proactive problem solver who can ensure our systems run smoothly while the rest of the world sleeps.
Responsibilities
- Provide tier 2 technical support to internal staff and clients during overnight hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Monitor server performance and system alerts to ensure 99.9% uptime.
- Perform nightly security patches and software updates.
- Document all technical issues, resolutions, and support tickets in our CRM system.
- Collaborate with the day shift team to hand over critical tickets and system statuses.
Qualifications
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical field.
- Must be available to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.