Job Description
The Opportunity: Apex Systems is seeking a highly skilled Night Shift Technical Support Specialist to join a Fortune 500 client in the heart of Minneapolis. This is an immediate hire opportunity for a dedicated professional who thrives in a fast-paced, 24/7 operational environment.
As part of our elite technical team, you will be the critical link between our clients' infrastructure and their end-users. We are looking for someone who takes pride in troubleshooting complex issues and ensuring seamless system performance while the rest of the world sleeps.
Why This Role is Unique:
- Immediate Start: Onboard and begin contributing within 48 hours.
- Night Shift Premium: Enjoy a competitive hourly rate with no commute during rush hour.
- High Visibility: Work directly with senior engineers and decision-makers.
Key Responsibilities:
- Monitor system health, network traffic, and server performance via NOC tools.
- Provide Level 2/3 technical support for hardware, software, and connectivity issues.
- Diagnose and resolve complex technical incidents with minimal supervision.
- Escalate critical tickets to senior engineering teams for complex resolution.
- Maintain accurate documentation of incidents and resolutions in the ticketing system.
- Conduct routine maintenance and patching during low-traffic windows.
Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of experience in IT support, helpdesk, or network operations.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP protocols.
- Experience with remote desktop tools and ticketing systems (ServiceNow, Jira, etc.).
- Ability to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.
Ready to take the next step in your career? Apply today!
Responsibilities
- Monitor system health, network traffic, and server performance via NOC tools.
- Provide Level 2/3 technical support for hardware, software, and connectivity issues.
- Diagnose and resolve complex technical incidents with minimal supervision.
- Escalate critical tickets to senior engineering teams for complex resolution.
- Maintain accurate documentation of incidents and resolutions in the ticketing system.
- Conduct routine maintenance and patching during low-traffic windows.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of experience in IT support, helpdesk, or network operations.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP protocols.
- Experience with remote desktop tools and ticketing systems (ServiceNow, Jira, etc.).
- Ability to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.