Job Description
Join the Elite Night Shift Team in Dallas, TX – Start This Week!
Are you looking for a high-paying night shift job in Dallas that you can start this week? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our rapidly expanding team. We offer a premium work environment, competitive hourly rates, and comprehensive benefits for full-time employees.
In this role, you will be the first line of defense for our clients, ensuring 24/7 operational excellence and resolving complex technical issues with a smile.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Document all support tickets, resolutions, and customer interactions accurately in our CRM system.
- Collaborate closely with the day shift team to ensure seamless service continuity.
- Identify trends in technical issues and suggest process improvements.
- Maintain a professional, calm demeanor while handling high-volume inquiries.
- Adhere to all company security protocols and compliance standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic to intermediate computer literacy (Windows and Mac OS).
- Strong customer service orientation with excellent communication skills.
- Ability to work rotating night shifts (e.g., 11:00 PM – 7:00 AM).
- Problem-solving mindset with the ability to troubleshoot effectively.
- Reliable internet connection and workspace if working remotely.
- Previous experience in a help desk or customer support role is a plus.