Job Description
We are looking for a Night Shift Technical Support Specialist to join our elite 24/7 operations team in the heart of Denver. This is an urgent opportunity for a detail-oriented professional to start this week. You will play a critical role in ensuring our clients have seamless technical experiences while enjoying a competitive night shift differential.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Pay: Earn $25-$35/hr with shift differentials.
- Growth: Clear pathways for advancement within the IT department.
Don't miss this chance to advance your career in a dynamic environment. Apply now!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote desktop.
- Manage and prioritize a high volume of help desk tickets to ensure 99% customer satisfaction.
- Document technical solutions and update the internal knowledge base.
- Collaborate with the engineering team to troubleshoot complex system outages.
- Maintain a professional and calm demeanor during high-pressure, late-night shifts.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and peripheral devices.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).